FAQ
DELIVERY
LARGE BALLOON BASKET and POP ME BALLOONS
Due to the size and delicate nature of our Balloon Art Baskets, we currently
offer local suburb delivery (Tamworth NSW) or we can meet and greet in Tamworth at the Peel Street markets, every third Sunday each month.
-Balloon Delivery up to 10km (from Tamworth) - $5.00
-Balloon Delivery 10-20km (from Tamworth) - $20.00
-Balloon Delivery 40km (from Tamworth) - $30.00
For special occasions for example Mothers Day, we usually deliver 2 days prior to Sunday of Mothers Day.
Someone must be home to accept the balloon delivery (we will not be leaving Balloon orders unattended due to the delicate nature) on your selected day. (Note: the delivery will occur during the day, we can't give exact timeslots)
The delivery address is where you would like your Balloon basket to be delivered to. (Please contact us if you need more info)
Our smaller themed giftboxes are available for shipping.
PRICING AND INFORMATION
Prices for custom BALLOON HAMPERS are available by contacting us via email or on the Contact us page on our website.
After a chat we will create a quote for you.
WHEN TO BOOK?
We work on a first served basis so booking in advance is highly recommended as we sometimes fill up on specific dates of the year.
Book ahead to avoid disappointment. Most orders will require a upfront deposit we will advise at the time of booking.
Please allow 2-4weeks for your event. Some Balloon Creations need specialist products and items to be made and delivered.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
Payments can be made online via an invoice we will email to you or COD on delivery.
We use a Square for secure online payments.
Please note some of our own custom Balloon Hampers are available to purchase on our website through our secure payment system.
ORDERING POLICY
Please make sure all of your information is correct before ordering personalised items, we can't take responsibility for wrong orders.
We do not provide proofing, unless already arranged for a custom order.
We will advise at the time of ordering if we require a deposit for your custom hamper.
PRIVACY POLICY
We do not collect personal information when you visit our site unless you place an order or register with us for the purpose of purchasing from our store. We do not give to third party vendors any customer information.
HOW LONG DO THE BALLOONS LAST?
Each Balloon Hamper/gift is different.
Most are air filled, unless the customer requests floating balloons on a string in a hamper.
Clear Balloons (like our 'Mothers Day Bouquet Hampers') can last for weeks/even months if kept in the right environment.
Foil balloons can last for weeks and latex balloons are treated with hifloat to get the most out of the balloons. These can last up to 2-4days. Depending on the environment.
Do you use biodegradable balloons?
Our latex balloons are made of natural materials and are 100% biodegradable. Foil balloons are not biodegradable but are able to be recycled. Clear Bubble balloons can be recycled as a soft plastic.
What if my balloon pops or deflates?
TheCreativehouse takes no responsibility for your balloon order once it has left our studio. We do not refund, replace or exchange balloons which have popped, deflated or become damaged whilst in your care. Due to the nature of balloons, we cannot guarantee your balloons will remain perfect and intact. Balloons are subject to popping from expansion and contraction in heat/cold, oxidation of the balloons from air and light, withstanding wind and rain.
Foil balloons can shrink and appear to be deflating if the temperature lowers.
Cancelling or rescheduling after ordering a Balloon Hamper/Baskets
If your booking is cancelled no less than 14 days prior to the event/delivery,
a full refund will be given if your balloons and products haven't been purchased. If your balloons and products have been purchased, the refund amount will be the total amount paid for the products purchased to create your order.
If you need to cancel your booking within 14 days from the event, there will be no refund as we are unable to schedule in another booking and we would have already ordered the balloons and products for your timeslot and hamper.
If you need to reschedule the delivery/event date, we can happily reschedule when availability permits.
We currently don't offer returns, refunds or change of mind.
As our products are custom and hand crafted, they are thoroughly inspected before we deliver/ship products. They leave our studio with great care.
Please email us about a product if you have a concern after ordering or receiving and we will advise on each individual order. Thank you.